I would like to express my sincere gratitude for the service Next Communications recently provided in diagnosing and resolving the severe communications problems one of my clients had been experiencing for several weeks.
The provision of broadband to my client’s site by BT had been patchy at best, and after numerous visits by BT attempting to resolve the problem, the only live phone point in the property ended up being the master telephone socket. Having explained the situation to your engineer Lee Trueman over the phone, we arranged to visit the site together as Lee was confident he would be able to resolve the problem.
Upon arrival at site, Lee’s methodical approach to troubleshooting was both efficient and effective, and it was a pleasure to work with an engineer who understands the importance of testing before, during, and after re-wiring the telephone points throughout the building, which eventually fixed all of the problems.
I would not hesitate to request support from Next Communications for myself or my clients again, and look forward to working with Lee in the future.